Incidents and Postmortems

ALARM: "tb-ecomm-prod-hybris-incrementals-alarm" in US East (N. Virginia)

Switchboard unable to dispatch events to KFC US endpoints in production

• Org: kfc_us • Env: production • Service: switchboardserviceretry1m ## Key Information: > • Switchboard is unable to dispatch events to kfc_us > > • This error message typically occurs when switchboard fails to dispatch switchboard events to the brands. > > • Switchboard events are dispatched to KFC and TB end points via Akamai. If there is a networking error at Yum end and the event did not reach Akamai there will be no reference id generated at Akamai for that dispatched event. ## Troubleshooting Steps: 1. Please look at the [switchboard US dashboard](https://app.datadoghq.com/dashboard/6x9

Duplicate customer email IDs in customer_signal_profile table

C360_O67 : 53 duplicate customer email IDs present in customer360.customer_signal_profile table Confluence P&P Link- C360_O67_P&P

Singel Store Error in Delivery-DGS for kfc_scy_us - The requested StoreDeliveryProvider has not be enabled at this store

**Problem**: Delivery-DGS service reported failed or unknown action outcomes due to a provider not enabled at one store. **Impact**: Only a single store (V000021) in the kfc_scy_us organization is affected. There is no evidence of a wider or sustained issue. **Causes**: The error was triggered because the requested StoreDeliveryProvider has not been enabled at store V000021. **Steps to resolve**: We confirmed the issue is limited to one store and will follow up on this specific configuration tomorrow.

This is just a test please ignore

This is just a test please ignore

Anomalous increase in payment declines for Mobile channel on HB platform

• Org: hb_us • Env:production • Service: payment-dgs • Client App ID: 7viorc6ovt9v7s38sv7i3iqe6k Key Information:This monitors Payment declines from HB on Yum Platform. • client.id:7viorc6ovt9v7s38sv7i3iqe6k - Mobile • client.id:5o5qms1h402q83ntvdj4ei26tf - Web • client.id:3k6kpnbek6dvf99t77l0lnl24h - Call Center Troubleshooting Steps: 1. Please review dashboard and logging to determine if any outliers and common decline reasons. 2. Identify if there is a service disruption with Fiserv or credit card provider. [Link To Decline Reasons](https://app.datadoghq.com/logs?query=env%3Aprod%2A%20servi

Ecomm order_lineitems data completeness at 79.7% in ecomm_dv.sat_sh_order_entry for DO_C360_yumecomm_O43

C360_yumecomm_O43 : 79.7252802747197252900% of records are there in ecomm_dv.sat_sh_order_entry Confluence P&P Link- DO_C360_yumecomm_O43_P&P

0.08% of Order Details missing in Lakehouse Headers for C360_13_Hybris daily load

C360_13_Hybris : 0.08% of Order Details which do not have records in Lakehouse Headers for 2026-02-21 Confluence P&P Link- C360_O13_Hybris_P&P

GH_O2 sat_gh_order_line files not received in S3 for 20260222

GH_O2 sat_gh_order_adjustment files missing from S3 for 20260222

GH_O2 sat_gh_menu_item files not received in S3 for 20260222

Increase in payment declines for HB on Mobile channel

• Org: hb_us • Env:production • Service: payment-dgs • Client App ID: 7viorc6ovt9v7s38sv7i3iqe6k Key Information:This monitors Payment declines from HB on Yum Platform. • client.id:7viorc6ovt9v7s38sv7i3iqe6k - Mobile • client.id:5o5qms1h402q83ntvdj4ei26tf - Web • client.id:3k6kpnbek6dvf99t77l0lnl24h - Call Center Troubleshooting Steps: 1. Please review dashboard and logging to determine if any outliers and common decline reasons. 2. Identify if there is a service disruption with Fiserv or credit card provider. [Link To Decline Reasons](https://app.datadoghq.com/logs?query=env%3Aprod%2A%20servi

Order rejection rate exceeds 4% in PH_UK due to invalid miObjectNum and possible POS or menu issues

• Org: ph_uk • Env: prod-hopper • Service: workflowservice **Key Information** Rejection Reason: Invalid miObjectNum: 20112|1This monitor has generated an alert due to 4 percent or more orders have been rejected by restaurant(s) within the last 1 hour. There are many reasons that can reject an order. Typically stores being closed and/or POS is not ready to accept online orders, menu mismatch between YUM and POS. More information can be found in confluence: https://yumbrands.atlassian.net/wiki/spaces/YCC/pages/2621440058/ORDER+PROD+-+PH+UK+-+Rejected+Orders **What do Rejected Orders mean?** • *

Webex Contact Center Unavailable

**Problem:** Service Desk analysts are unable to access and/or change status in Webex Contact Center. Analysts are also getting kicked out of Webex application. **Impact:** Taco Bell Service Desk analysts are unable to assist stores with troubleshooting. Restaurants are stuck on hold waiting for an analyst to answer. **Root Cause:** TBD **Steps to Resolve:** TBD. Issue is now resolved. Affected users are able to access Webex and take calls again.

User aborted requests on payment-dgs during payment operations

• Org: kfc_us • Env: production • Service: payment-dgs Detects user aborted requests. Usually triggers during Fiserv service disruptions. Please review logs to determine what type of operation is in danger of failing and which brand is impacted. Troubleshooting guide: @slack-payments-alerts-production @webhook-reops-incident-io@webhook-byte-incident-io The monitor was last triggered at Sun Feb 22 2026 14:22:06 CST. ---- [[Monitor Status](https://app.datadoghq.com/monitors/96391746?group=%40organization%3Akfc_us%2Cenv%3Aproduction&from_ts=1771790826000&to_ts=1771792026000&event_id=8514922331350

Fiserv uCom call failures in payment-dgs for kfc_us

• Org: kfc_us • Env: production • Service: payment-dgs > [Troubleshooting Guide](https://yumbrands.atlassian.net/wiki/spaces/YCSD/pages/1518469121/Steps+for+Payment+500+Errors) Key Information: > Escalate Alert state incidents to Fiserv.If events are significantly greater than the historical trend, there may be an outage. Troubleshooting Steps: > 1. Identify what event(s) failed, how many and which Brand is impacted. > > 2. Reach out to the brand integration team to confirm if they are encountering/observing any issues. > > 3. Escalate the incident(s) to Fiserv. @slack-datadog-alerts @webhook-

Order header data completeness for DO_C360_yumecomm_O42 at 55% in ecomm_dv.sat_sh_order

C360_yumecomm_O42 : 55.2434897749006914900% of records are there in ecomm_dv.sat_sh_order Confluence P&P Link- DO_C360_yumecomm_O42_P&P

Ecomm order_lineitems data completeness for DO_C360_yumecomm_O43 at 56% in lakehouse YumEcomm

C360_yumecomm_O43 : 56.0333015608244966100% of records are there in ecomm_dv.sat_sh_order_entry Confluence P&P Link- DO_C360_yumecomm_O43_P&P

All Order Details missing Headers in Redshift C360_O10_Grubhub daily load for 2026-02-22

C360_10_grubhub : 100.0 % of Order Details which do not have records in Headers for 2026-02-22 Confluence P&P Link- C360_O10_Grubhub_P&P

0.08% of Order Details missing Headers in C360_O10_Hybris Redshift daily load

C360_10_hybris : 0.08 % of Order Details which do not have records in Headers for 2026-02-22 Confluence P&P Link- C360_O10_Hybris_P&P

All order headers missing details in C360_O5_Grubhub on 2026-02-22

C360_O5_Grubhub : distinct orders - 100.0% Order Headers do not have records in Details for 2026-02-22 Confluence P&P Link- C360_O5_O6_P&P

Increased rate of stores marked OFFLINE in Olympus (possible connection instability)

• Org: tb_uk • Env: prod-hopper • Service: olympus-daemons ## Key Information: > This monitor tracks when a store status has successfully change to OFFLINE in Olympus.This is a percent based monitor that tracks the total percent of stores that have changed their store status in the last 30 minutes > > > Warning is set to 3.0. Alert is set to 5.0This can be due to a network outage for brands causing stores to drop offlineThis could also indicate an issue with Olympus erroneously marking stores as OFFLINE ## Troubleshooting Steps: Confirm Total Store Count of Offline Stores > US: [Olympus Store

Container forcibly terminated due to out of memory in backend-users-deployment-green pod

• Org: • Env: prod • Service: A container in prod was forcibly terminated • indicates either a memory leak or insufficient memory limit • engage on-call SRE to determine impact if monitor enters Alert state or remains active for a prolonged period @webhook-incident-io-superapp @khatibur.rahman@yum.com@webhook-byte-incident-io The **count** of events matching **[Task ran out of memory env:prod*](https://app.datadoghq.eu/event/explorer?query=Task+ran+out+of+memory+env%3Aprod%2A&from_ts=1771782250000&to_ts=1771782550000&live=false)**, grouped by **env,kube_cluster_name,pod_name**, was **> 0.0** d

voc - daily - voc_talend_daily_prod - Failure - Taco Bell - Severity 1

voc - daily - voc_lake_daily_prod - Failure - Taco Bell - Severity 1

Mismatch between Athena and Redshift HME data for multiple stores

Uber Eats daily data missing for 2026-02-22

Stores with blank Owner or DMA details detected

Stores with blank owner or DMA details detected

Stores have blank Owner or DMA details

Stores with missing owner or DMA details in tbcdb alignment tables

Mismatch between store status in Alignment data and POS transaction activity

Team members unable to access QR code to launch Best Voice Survey in Best Voices Micro App

Team members are currently unable to access the QR code needed to launch the Best Voice Survey in the Best Voices micro app.

Mismatch in LMS store alignment and user certification records

Mismatch in VOC survey data between Athena and Redshift for multiple dates

20260222|P2:FIN Please check FIN Files availability for kfc and ph

ALARM: "tb-ecomm-prod-hybris-incrementals-alarm" in US East (N. Virginia)

LMS_O1 tb_course_object_completion files missing from S3 for 20260222

PH US Pick Up Order Flow 2 synthetic test failed on Pizza Hut website

This browser synthetic test is basic. It tests for basic user functionality on Pizza Hut's website and refreshes orders on Customer Support with default filter. • If this fails, please help determine which step and try to manually recreate. • Identify if there are any deployments that may have caused this to fail. • Review with Support leads and then PH team if requiring additional help. • Plans to improve this in the future.@caleb.harris@yum.com@webhook-byte-incident-io The monitor was last triggered at Sat Feb 21 2026 19:13:09 CST. ---- [[Test Status](https://app.datadoghq.com/synthetics/det

Duplicate customer email IDs found in customer_signal_profile table

C360_O67 : 52 duplicate customer email IDs present in customer360.customer_signal_profile table Confluence P&P Link- C360_O67_P&P

Latency anomaly in Temporal Cloud affecting workflow processing for yc-hopper-prod-promotions.bd6e0 namespace

• Env: production • Service: Temporal • Namespace: yc-hopper-prod-promotions.bd6e0 ## Key Information: Temporal Cloud integration reports latency anomaly _on their end_, which could delay workflow processing.Multiple services utilize Temporal in different ways > P2 - Order namspace as this affects order workflowsP3 - Cart, Menu, Payments, Loyalty, Promotions - Latency in these namespaces will not affect business continuity, but is latency occurs for longer than 1 hour it cause service degredation. ## Troubleshooting Steps: 1. For non order namespaces, check if latency recovers within 1 hour 2.

0.09% of Order Details missing in Lakehouse Headers for 2026-02-20 in C360_13_Hybris daily load

C360_13_Hybris : 0.09% of Order Details which do not have records in Lakehouse Headers for 2026-02-20 Confluence P&P Link- C360_O13_Hybris_P&P

Missing DoorDash daily data for 2026-02-21

Customer login flow failure on PH US Pick Up Order for Ultimate Hut Bundle

This browser synthetic test is basic. It tests for basic user functionality on Pizza Hut's website and refreshes orders on Customer Support with default filter. • If this fails, please help determine which step and try to manually recreate. • Identify if there are any deployments that may have caused this to fail. • Review with Support leads and then PH team if requiring additional help. • Plans to improve this in the future.@caleb.harris@yum.com@webhook-byte-incident-io The monitor was last triggered at Sat Feb 21 2026 16:53:09 CST. ---- [[Test Status](https://app.datadoghq.com/synthetics/det

Container in backend-users-deployment-green-57cf4cbf4b-fbzch pod terminated due to out of memory

• Org: • Env: prod • Service: A container in prod was forcibly terminated • indicates either a memory leak or insufficient memory limit • engage on-call SRE to determine impact if monitor enters Alert state or remains active for a prolonged period @webhook-incident-io-superapp @khatibur.rahman@yum.com@webhook-byte-incident-io The **count** of events matching **[Task ran out of memory env:prod*](https://app.datadoghq.eu/event/explorer?query=Task+ran+out+of+memory+env%3Aprod%2A&from_ts=1771713610000&to_ts=1771713910000&live=false)**, grouped by **env,kube_cluster_name,pod_name**, was **> 0.0** d

Increase in payment declines for Habit Burger Web channel

• Org: hb_us • Env:production • Service: payment-dgs • Client App ID: 5o5qms1h402q83ntvdj4ei26tf Key Information:This monitors Payment declines from HB on Yum Platform. • client.id:7viorc6ovt9v7s38sv7i3iqe6k - Mobile • client.id:5o5qms1h402q83ntvdj4ei26tf - Web • client.id:3k6kpnbek6dvf99t77l0lnl24h - Call Center Troubleshooting Steps: 1. Please review dashboard and logging to determine if any outliers and common decline reasons. 2. Identify if there is a service disruption with Fiserv or credit card provider. [Link To Decline Reasons](https://app.datadoghq.com/logs?query=env%3Aprod%2A%20servi

Container in backend-stores-deployment-blue pod was terminated due to out of memory

• Org: • Env: prod • Service: A container in prod was forcibly terminated • indicates either a memory leak or insufficient memory limit • engage on-call SRE to determine impact if monitor enters Alert state or remains active for a prolonged period @webhook-incident-io-superapp @khatibur.rahman@yum.com@webhook-byte-incident-io The **count** of events matching **[Task ran out of memory env:prod*](https://app.datadoghq.eu/event/explorer?query=Task+ran+out+of+memory+env%3Aprod%2A&from_ts=1771711750000&to_ts=1771712050000&live=false)**, grouped by **env,kube_cluster_name,pod_name**, was **> 0.0** d

GH_O2 sat_gh_order_adjustment files not received in S3 for 20260221

Ecomm order_lineitems data completeness for DO_C360_yumecomm_O43 at 25% in lakehouse YumEcomm

C360_yumecomm_O43 : 25.0125535371437010800% of records are there in ecomm_dv.sat_sh_order_entry Confluence P&P Link- DO_C360_yumecomm_O43_P&P

0.09% of Order Details missing matching Headers in C360_O10_Hybris Redshift load for 2026-02-21

C360_10_hybris : 0.09 % of Order Details which do not have records in Headers for 2026-02-21 Confluence P&P Link- C360_O10_Hybris_P&P

0% accuracy in C360_O10_Grubhub Redshift daily data load: all Order Details missing Headers for 2026-02-21

C360_10_grubhub : 100.0 % of Order Details which do not have records in Headers for 2026-02-21 Confluence P&P Link- C360_O10_Grubhub_P&P

Failure in Pizza Hut customer login browser synthetic test for US Pick Up Order Flow 2 - Ultimate Hut Bundle

This browser synthetic test is basic. It tests for basic user functionality on Pizza Hut's website and refreshes orders on Customer Support with default filter. • If this fails, please help determine which step and try to manually recreate. • Identify if there are any deployments that may have caused this to fail. • Review with Support leads and then PH team if requiring additional help. • Plans to improve this in the future.@caleb.harris@yum.com@webhook-byte-incident-io The monitor was last triggered at Sat Feb 21 2026 13:33:39 CST. ---- [[Test Status](https://app.datadoghq.com/synthetics/det

All Order Headers missing Customer Order Details for Grubhub on 2026-02-21

C360_O5_Grubhub : distinct orders - 100.0% Order Headers do not have records in Details for 2026-02-21 Confluence P&P Link- C360_O5_O6_P&P

Latency anomaly in Temporal Cloud causing delayed workflow processing in yc-alpha-prod-promotions.bd6e0 namespace

• Env: production • Service: Temporal • Namespace: yc-alpha-prod-promotions.bd6e0 ## Key Information: Temporal Cloud integration reports latency anomaly _on their end_, which could delay workflow processing.Multiple services utilize Temporal in different ways > P2 - Order namspace as this affects order workflowsP3 - Cart, Menu, Payments, Loyalty, Promotions - Latency in these namespaces will not affect business continuity, but is latency occurs for longer than 1 hour it cause service degredation. ## Troubleshooting Steps: 1. For non order namespaces, check if latency recovers within 1 hour 2.

Order deserialization failures detected in KFC digital ordering

**Problem**: Order deserialization failures detected in KFC digital ordering. The system recorded 2 failures for specific stores during the latest monitoring window. **Impact**: Two digital orders failed to process for KFC stores E685066 and E685073 in the last hour. No additional failures have been observed, and the issue appears isolated to these stores. It is not yet clear if customers were impacted or able to retry. **Causes**: Unknown **Steps to resolve**: We have notified the INT and DM teams to review the issue on Monday and will continue monitoring for increased errors.

ALARM: "TB-BI-Talend-Ubuntu-Prod" in US East (N. Virginia)

DD_O2 DoorDash/Sales_report files not received in S3 for 20260221

DD_O2 DoorDash Operations_summary files not received in S3 for 20260221

DD_O2 DoorDash/Refunds_data files not received in S3 for 20260221

ALARM: "TB-BI-Talend-Ubuntu-Prod" in US East (N. Virginia)

Lower than expected payment authorization attempts by tender type for ph_mx

• Org: ph_mx • Env: • Service: payment-dgs • TenderType: **Key Information** • Payment authorization attempts are lower than usual. • This anomaly tracks payment auth's and triggers when rates are below normal levels by Tender Type. I.e. Apple Pay, Visa, Mastercard, etc. • These can be caused by an issue stemming from Fiserv, bank or payment processor • This monitor does not give insight into root cause **Troubleshooting Steps** • Identify which tender type is impacted [Payment Authorization by tender type](https://app.datadoghq.com/logs?query=kube_cluster_name%3Aprod%2A%20service%3A%28commerc

ALARM: "TB-BI-Talend-Ubuntu-Prod" in US East (N. Virginia)

Increased rate of stores marked OFFLINE in Olympus due to connection instability

• Org: tb_uk • Env: prod-hopper • Service: olympus-daemons ## Key Information: > This monitor tracks when a store status has successfully change to OFFLINE in Olympus.This is a percent based monitor that tracks the total percent of stores that have changed their store status in the last 30 minutes > > > Warning is set to 3.0. Alert is set to 5.0This can be due to a network outage for brands causing stores to drop offlineThis could also indicate an issue with Olympus erroneously marking stores as OFFLINE ## Troubleshooting Steps: Confirm Total Store Count of Offline Stores > US: [Olympus Store

voc - daily - voc_talend_daily_prod - Failure - Taco Bell - Severity 1

Missing Uber Eats data for 2026-02-21 (UE_O1)

Mismatch between Athena and Redshift HME data for multiple stores

voc - daily - voc_lake_daily_prod - Failure - Taco Bell - Severity 1

Customer login flow failing on Pizza Hut website synthetic test

This browser synthetic test is basic. It tests for basic user functionality on Pizza Hut's website and refreshes orders on Customer Support with default filter. • If this fails, please help determine which step and try to manually recreate. • Identify if there are any deployments that may have caused this to fail. • Review with Support leads and then PH team if requiring additional help. • Plans to improve this in the future.@caleb.harris@yum.com@webhook-byte-incident-io The monitor was last triggered at Sat Feb 21 2026 10:43:39 CST. ---- [[Test Status](https://app.datadoghq.com/synthetics/det

Container in backend-dashboards-deployment-green pod terminated due to out of memory

• Org: • Env: prod • Service: A container in prod was forcibly terminated • indicates either a memory leak or insufficient memory limit • engage on-call SRE to determine impact if monitor enters Alert state or remains active for a prolonged period @webhook-incident-io-superapp @khatibur.rahman@yum.com@webhook-byte-incident-io The **count** of events matching **[Task ran out of memory env:prod*](https://app.datadoghq.eu/event/explorer?query=Task+ran+out+of+memory+env%3Aprod%2A&from_ts=1771690090000&to_ts=1771690390000&live=false)**, grouped by **env,kube_cluster_name,pod_name**, was **> 0.0** d

Kiosk orders at V000005 spectro site not reaching KDS pack monitors due to unable to poll errors

Unable to perform evening checks in HutBot at Pizza Hut Delivery - Redditch due to no active shifts

Users at Pizza Hut Delivery - Redditch are unable to perform evening checks in the HutBot app due to a message indicating there are no active shifts, despite using up-to-date iPhones.

Stores with blank Owner or DMA details detected

Stores with blank owner or DMA details in tbcdb.ti_incident_store_alignment or tbcdb.align_dim

Discrepancy between Alignment store status and POS transaction activity

Stores not appearing for ROCC Audits in Byte Coach Tool

Some stores that are open in SSAM are not appearing in the Byte Coach Tool for ROCC Audits, as reported by a user accessing the Restaurant Hub application.

Mismatch of LMS store alignment records leading to incorrect user hierarchy and certification

VOC survey data mismatch between Athena and Redshift tables for multiple dates

UE_O2 daily_order files missing in S3 for 20260221

20260221|P2:FIN Please check FIN Files availability for kfc and ph

ALARM: "tb-ecomm-prod-hybris-incrementals-alarm" in US East (N. Virginia)

[Astro Alert] WARNING: DAG run failed for tango_sites_s3_sf_extr

**Alert Notification Time:** not set **DAG Name:** 2026-02-21T04:05:05Z **Deployment Name:** tango_sites_s3_sf_extr **Workspace Name:** ph_us_astro3_dataeng_hp_prod **DAG Fail Time:** PizzaHut Data Prod

Unable to submit report in HutBot app for store 1PR328-42 due to frozen submit option

A report could not be submitted to store 1PR328-42 using the HutBot app, as the submit option is frozen and the data is not backed up on the mobile device.

Duplicate customer email IDs in customer360.customer_signal_profile table

C360_O67 : 53 duplicate customer email IDs present in customer360.customer_signal_profile table Confluence P&P Link- C360_O67_P&P

Ecomm order_lineitems data completeness for YumEcomm at 79.53% in ecomm_dv.sat_sh_order_entry

C360_yumecomm_O43 : 79.5331130418707828900% of records are there in ecomm_dv.sat_sh_order_entry Confluence P&P Link- DO_C360_yumecomm_O43_P&P

0.09% of Order Details missing in Lakehouse Headers for 2026-02-19 daily load

C360_13_Hybris : 0.09% of Order Details which do not have records in Lakehouse Headers for 2026-02-19 Confluence P&P Link- C360_O13_Hybris_P&P

GH_O2 sat_gh_order_adjustment files not received in S3 for 20260220

Stores with blank Owner or DMA details

Low data completeness for order_lineitems in ecomm_dv.sat_sh_order_entry (21.7%)

C360_yumecomm_O43 : 21.6863721219663970200% of records are there in ecomm_dv.sat_sh_order_entry Confluence P&P Link- DO_C360_yumecomm_O43_P&P

Unable to enter QR code to launch Best Voices Survey in Micro App

Users are unable to enter the QR code to launch the Best Voices Survey within the best voices micro app of Byte Coach.

All Order Details missing matching Headers in C360_O10_Grubhub Redshift daily data load

C360_10_grubhub : 100.0 % of Order Details which do not have records in Headers for 2026-02-20 Confluence P&P Link- C360_O10_Grubhub_P&P

All Grubhub order headers missing details in Customer Order Details for 2026-02-20

C360_O5_Grubhub : distinct orders - 100.0% Order Headers do not have records in Details for 2026-02-20 Confluence P&P Link- C360_O5_O6_P&P

0.09% of Order Details missing Headers in C360_O10_Hybris Redshift daily load

C360_10_hybris : 0.09 % of Order Details which do not have records in Headers for 2026-02-20 Confluence P&P Link- C360_O10_Hybris_P&P

Browser synthetic test failure on PH US Pick Up Order Flow 4 - Wings Menu

This browser synthetic test is basic. It tests for basic user functionality on Pizza Hut's website and refreshes orders on Customer Support with default filter. • If this fails, please help determine which step and try to manually recreate. • Identify if there are any deployments that may have caused this to fail. • Review with Support leads and then PH team if requiring additional help. • Plans to improve this in the future. • @webhook-byte-incident-io • @caleb.harris@yum.com The monitor was last triggered at Fri Feb 20 2026 12:25:41 CST. ---- [[Test Status](https://app.datadoghq.com/syntheti

Incorrect Champs ID for KFC 147 and KFC137 in reporting

An error with the CHAMPS ID has been reported for KFC stores 147 and 137 in reporting, specifically affecting the Domo Reports - Aggregator Data application and the Routines Summary (12).xlsx data flow.

Lower than usual payment authorization attempts detected by tender type for ph_mx

• Org: ph_mx • Env: • Service: payment-dgs • TenderType: **Key Information** • Payment authorization attempts are lower than usual. • This anomaly tracks payment auth's and triggers when rates are below normal levels by Tender Type. I.e. Apple Pay, Visa, Mastercard, etc. • These can be caused by an issue stemming from Fiserv, bank or payment processor • This monitor does not give insight into root cause **Troubleshooting Steps** • Identify which tender type is impacted [Payment Authorization by tender type](https://app.datadoghq.com/logs?query=kube_cluster_name%3Aprod%2A%20service%3A%28commerc

ARL mic6152 missing stores under their alignment

Incident INC11809924 reports that ARL mic6152 is missing stores under their alignment and has been assigned to the YUM GLB EasyOps group.

Uber Eats daily data missing for 2026-02-20 (UE_O1)

HME data mismatch between Athena and Redshift tables for multiple stores

[Astro Alert] WARNING: DAG run failed for sf2fourth_recon_trigger

**Alert Notification Time:** not set **DAG Name:** 2026-02-20T17:04:47Z **Deployment Name:** sf2fourth_recon_trigger **Workspace Name:** ph_us_astro3_dataeng_hp_prod **DAG Fail Time:** PizzaHut Data Prod