01KJ3G96Y7VB8CT1ZARBR03MFX

Fiserv uCom call failures in payment-dgs for kfc_us

• Org: kfc_us • Env: production • Service: payment-dgs > [Troubleshooting Guide](https://yumbrands.atlassian.net/wiki/spaces/YCSD/pages/1518469121/Steps+for+Payment+500+Errors) Key Information: > Escalate Alert state incidents to Fiserv.If events are significantly greater than the historical trend, there may be an outage. Troubleshooting Steps: > 1. Identify what event(s) failed, how many and which Brand is impacted. > > 2. Reach out to the brand integration team to confirm if they are encountering/observing any issues. > > 3. Escalate the incident(s) to Fiserv. @slack-datadog-alerts @webhook-