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01KJ0M5JDDZ0MEES932WA0C6G9

Increased rate of stores marked OFFLINE in Olympus due to connection instability

• Org: tb_uk • Env: prod-hopper • Service: olympus-daemons ## Key Information: > This monitor tracks when a store status has successfully change to OFFLINE in Olympus.This is a percent based monitor that tracks the total percent of stores that have changed their store status in the last 30 minutes > > > Warning is set to 3.0. Alert is set to 5.0This can be due to a network outage for brands causing stores to drop offlineThis could also indicate an issue with Olympus erroneously marking stores as OFFLINE ## Troubleshooting Steps: Confirm Total Store Count of Offline Stores > US: [Olympus Store

connect medium resolved incident

Started: 2/21/2026, 5:32:44 PM

Duration: n/a

Source: imported

Timeline

Root Cause and Resolution

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Five Whys