01KJ0M5JDDZ0MEES932WA0C6G9
Increased rate of stores marked OFFLINE in Olympus due to connection instability
• Org: tb_uk • Env: prod-hopper • Service: olympus-daemons ## Key Information: > This monitor tracks when a store status has successfully change to OFFLINE in Olympus.This is a percent based monitor that tracks the total percent of stores that have changed their store status in the last 30 minutes > > > Warning is set to 3.0. Alert is set to 5.0This can be due to a network outage for brands causing stores to drop offlineThis could also indicate an issue with Olympus erroneously marking stores as OFFLINE ## Troubleshooting Steps: Confirm Total Store Count of Offline Stores > US: [Olympus Store
Started: 2/21/2026, 5:32:44 PM
Duration: n/a
Source: imported
Root Cause and Resolution
Trigger:
Detection Gap:
Primary Cause:
Contributing Factors
Resolution:
Corrective Actions
Five Whys
Build This Skill
Training modules mapped to this incident.
Connect Service Topology
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Connect Monitor Signals and Alert Quality
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SRE New Hire Onboarding Baseline
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Connect User Journey and Failure Transitions
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Connect Incident Analytics and MTTx
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