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01KJ0QW6QHTRKDVKZ4B7V9T4HN

Order deserialization failures detected in KFC digital ordering

**Problem**: Order deserialization failures detected in KFC digital ordering. The system recorded 2 failures for specific stores during the latest monitoring window. **Impact**: Two digital orders failed to process for KFC stores E685066 and E685073 in the last hour. No additional failures have been observed, and the issue appears isolated to these stores. It is not yet clear if customers were impacted or able to retry. **Causes**: Unknown **Steps to resolve**: We have notified the INT and DM teams to review the issue on Monday and will continue monitoring for increased errors.

commerce medium resolved incident

Started: 2/21/2026, 6:37:31 PM

Duration: n/a

Incident Lead: Adam Winders

adam.winders@yum.com

Source: imported

Timeline

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Five Whys