01KJ0QW6QHTRKDVKZ4B7V9T4HN
Order deserialization failures detected in KFC digital ordering
**Problem**: Order deserialization failures detected in KFC digital ordering. The system recorded 2 failures for specific stores during the latest monitoring window. **Impact**: Two digital orders failed to process for KFC stores E685066 and E685073 in the last hour. No additional failures have been observed, and the issue appears isolated to these stores. It is not yet clear if customers were impacted or able to retry. **Causes**: Unknown **Steps to resolve**: We have notified the INT and DM teams to review the issue on Monday and will continue monitoring for increased errors.
Started: 2/21/2026, 6:37:31 PM
Duration: n/a
Incident Lead: Adam Winders
adam.winders@yum.com
Source: imported
Root Cause and Resolution
Trigger:
Detection Gap:
Primary Cause:
Contributing Factors
Resolution:
Corrective Actions
Five Whys
Build This Skill
Training modules mapped to this incident.
Commerce Service Topology
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Commerce Monitor Signals and Alert Quality
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SRE New Hire Onboarding Baseline
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Commerce User Journey and Failure Transitions
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Commerce Incident Analytics and MTTx
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