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01KHY27W02P4MQJSGXFC323JV5

Lower than usual payment authorization attempts detected by tender type for ph_mx

• Org: ph_mx • Env: • Service: payment-dgs • TenderType: **Key Information** • Payment authorization attempts are lower than usual. • This anomaly tracks payment auth's and triggers when rates are below normal levels by Tender Type. I.e. Apple Pay, Visa, Mastercard, etc. • These can be caused by an issue stemming from Fiserv, bank or payment processor • This monitor does not give insight into root cause **Troubleshooting Steps** • Identify which tender type is impacted [Payment Authorization by tender type](https://app.datadoghq.com/logs?query=kube_cluster_name%3Aprod%2A%20service%3A%28commerc

commerce medium resolved incident

Started: 2/20/2026, 5:40:56 PM

Duration: n/a

Incident Lead: Manuela Padilla

manuela.padilla@yum.com

Source: imported

Timeline

Root Cause and Resolution

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Detection Gap:

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Five Whys