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01KJ06ZHP9QQHV1JJQERAPXSSC

Mismatch of LMS store alignment records leading to incorrect user hierarchy and certification

shared medium resolved incident

Started: 2/21/2026, 1:42:15 PM

Duration: n/a

Source: imported

Timeline

Root Cause and Resolution

Trigger:

Detection Gap:

Primary Cause:

Contributing Factors

Resolution:

Corrective Actions

Five Whys