01KJ37PV9KHK8BNQWQF6TQB36S
Increased rate of stores marked OFFLINE in Olympus (possible connection instability)
• Org: tb_uk • Env: prod-hopper • Service: olympus-daemons ## Key Information: > This monitor tracks when a store status has successfully change to OFFLINE in Olympus.This is a percent based monitor that tracks the total percent of stores that have changed their store status in the last 30 minutes > > > Warning is set to 3.0. Alert is set to 5.0This can be due to a network outage for brands causing stores to drop offlineThis could also indicate an issue with Olympus erroneously marking stores as OFFLINE ## Troubleshooting Steps: Confirm Total Store Count of Offline Stores > US: [Olympus Store
Started: 2/22/2026, 5:52:42 PM
Duration: n/a
Source: imported
Root Cause and Resolution
Trigger:
Detection Gap:
Primary Cause:
Contributing Factors
Resolution:
Corrective Actions
Five Whys
Build This Skill
Training modules mapped to this incident.
Pos Service Topology
Reading
Pos Monitor Signals and Alert Quality
Reading
SRE New Hire Onboarding Baseline
Reading
Pos User Journey and Failure Transitions
Reading
Pos Incident Analytics and MTTx
Reading