01KJ3HHDCYKQGHDGN655BKFWCD
Order rejection rate exceeds 4% in PH_UK due to invalid miObjectNum and possible POS or menu issues
• Org: ph_uk • Env: prod-hopper • Service: workflowservice **Key Information** Rejection Reason: Invalid miObjectNum: 20112|1This monitor has generated an alert due to 4 percent or more orders have been rejected by restaurant(s) within the last 1 hour. There are many reasons that can reject an order. Typically stores being closed and/or POS is not ready to accept online orders, menu mismatch between YUM and POS. More information can be found in confluence: https://yumbrands.atlassian.net/wiki/spaces/YCC/pages/2621440058/ORDER+PROD+-+PH+UK+-+Rejected+Orders **What do Rejected Orders mean?** • *
Started: 2/22/2026, 8:44:29 PM
Duration: n/a
Incident Lead: Adam Schweitzer
adam.schweitzer@yum.com
Source: imported
Root Cause and Resolution
Trigger:
Detection Gap:
Primary Cause:
Contributing Factors
Resolution:
Corrective Actions
Five Whys
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Training modules mapped to this incident.
Commerce Service Topology
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Commerce Monitor Signals and Alert Quality
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SRE New Hire Onboarding Baseline
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Commerce User Journey and Failure Transitions
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Commerce Incident Analytics and MTTx
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