01KJ3GA9TA7FTN0A26N2V00HHY
User aborted requests on payment-dgs during payment operations
• Org: kfc_us • Env: production • Service: payment-dgs Detects user aborted requests. Usually triggers during Fiserv service disruptions. Please review logs to determine what type of operation is in danger of failing and which brand is impacted. Troubleshooting guide: @slack-payments-alerts-production @webhook-reops-incident-io@webhook-byte-incident-io The monitor was last triggered at Sun Feb 22 2026 14:22:06 CST. ---- [[Monitor Status](https://app.datadoghq.com/monitors/96391746?group=%40organization%3Akfc_us%2Cenv%3Aproduction&from_ts=1771790826000&to_ts=1771792026000&event_id=8514922331350
commerce medium resolved incident
Started: 2/22/2026, 8:23:08 PM
Duration: n/a
Source: imported
Root Cause and Resolution
Trigger:
Detection Gap:
Primary Cause:
Contributing Factors
Resolution:
Corrective Actions
Five Whys
Build This Skill
Training modules mapped to this incident.
Commerce L1
Commerce Service Topology
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Commerce L1
Commerce Monitor Signals and Alert Quality
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Commerce L1
SRE New Hire Onboarding Baseline
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Commerce L2
Commerce User Journey and Failure Transitions
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Commerce L2
Commerce Incident Analytics and MTTx
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