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01KHXXR54HVFE2RKCV1QZCQEQR

ordering-gateway - Elevated 401 responses for /cart endpoint

**Problem**: We observed a sharp increase in 401 errors on the POST /ordering-gateway/carts endpoint since approximately 10:05 CST, primarily affecting web channel requests. **Impact**: No business continuity impact for Pizza Hut US. Order submissions and confirmations are at or above historical averages. **Causes**: A misconfigured test environment, likely set up by a contractor or QA resource, used staging authentication tokens against production endpoints. This led to a high volume of unauthorized requests from the WEB channel. **Steps to resolve**: Live incident communications have conclud

commerce low resolved incident

Started: 2/20/2026, 4:22:26 PM

Duration: n/a

Incident Lead: Matthew Walters

matthew.walters@yum.com

Source: imported

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