01KHXXR54HVFE2RKCV1QZCQEQR
ordering-gateway - Elevated 401 responses for /cart endpoint
**Problem**: We observed a sharp increase in 401 errors on the POST /ordering-gateway/carts endpoint since approximately 10:05 CST, primarily affecting web channel requests. **Impact**: No business continuity impact for Pizza Hut US. Order submissions and confirmations are at or above historical averages. **Causes**: A misconfigured test environment, likely set up by a contractor or QA resource, used staging authentication tokens against production endpoints. This led to a high volume of unauthorized requests from the WEB channel. **Steps to resolve**: Live incident communications have conclud
Started: 2/20/2026, 4:22:26 PM
Duration: n/a
Incident Lead: Matthew Walters
matthew.walters@yum.com
Source: imported
Root Cause and Resolution
Trigger:
Detection Gap:
Primary Cause:
Contributing Factors
Resolution:
Corrective Actions
Five Whys
Build This Skill
Training modules mapped to this incident.
Commerce Service Topology
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Commerce Monitor Signals and Alert Quality
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SRE New Hire Onboarding Baseline
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Commerce User Journey and Failure Transitions
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Commerce Incident Analytics and MTTx
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