Connect | Mock Investigation Lab

CON-LAB-01: Connect Lab 01 Switchboard

Status: Not Started | Pass threshold: 74% | Points: 170

L2 30 min

Best score

Attempts

Pass rate

Passed

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Learning Guidance

Treat each choice as incident command behavior.

Objectives

identify failing endpoint and affected organizations
classify timeout vs hard failure
determine subscriber impact class

Evidence To Capture

sustained failures over 15 minutes or critical subscriber impact
pass if escalation timing and path are correct

Source Artifacts

Internal source references are available for maintainers but are not exposed in deployed environments.

Field Evidence

Real incidents related to what you're learning.

01KJ45E02K07DCN4KAZGGC2SCA

2/23/2026 | n/a

high

Switchboard unable to dispatch events to KFC US endpoints in production

• Org: kfc_us • Env: production • Service: switchboardserviceretry1m ## Key Information: > • Switchboard is unable to dispatch events to kfc_us > > • This er...

connect Same product lane: connectKeywords: switchboard, dispatch, error

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01KJ0M5JDDZ0MEES932WA0C6G9

2/21/2026 | n/a

medium

Increased rate of stores marked OFFLINE in Olympus due to connection instability

• Org: tb_uk • Env: prod-hopper • Service: olympus-daemons ## Key Information: > This monitor tracks when a store status has successfully change to OFFLINE i...

connect Same product lane: connect

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01KHY3ZT22G0S6EV1D4S8AVBHY

2/20/2026 | n/a

medium

Incorrect Champs ID for KFC 147 and KFC137 in reporting

An error with the CHAMPS ID has been reported for KFC stores 147 and 137 in reporting, specifically affecting the Domo Reports - Aggregator Data application ...

shared Keywords: errorRoot cause (data) aligns with L2 focus

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Mock Investigation Lab

# Connect Lab 01: Switchboard Dispatch Failures ## Evidence Required - Endpoint scope - Organization scope - Error class breakdown - Escalation packet