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POS | Reading Module

Runbook: Store Offline Parm

Status: Not Started | Pass threshold: 100% | Points: 75

L3 25 min triage

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Runbook: Parm Order Transformation

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Learning Guidance

Objectives

  • quantify impacted stores and status transitions
  • check mqtt and couchbase health indicators
  • classify single-store vs regional vs widespread pattern
  • store-local issue vs platform/middleware issue
  • olympus escalation only vs olympus plus sre

Evidence To Capture

  • impacted store list
  • status transition timeline
  • dependency health checks

Source Artifacts

Internal source references are available for maintainers but are not exposed in deployed environments.

Field Evidence

Real incidents related to what you're learning.

01KJ37PV9KHK8BNQWQF6TQB36S

2/22/2026 | n/a

medium

Increased rate of stores marked OFFLINE in Olympus (possible connection instability)

• Org: tb_uk • Env: prod-hopper • Service: olympus-daemons ## Key Information: > This monitor tracks when a store status has successfully change to OFFLINE i...

pos Same product lane: posKeywords: store, offline, status

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01KJ2TKVX9C8W6WQM1NXMVKBP7

2/22/2026 | n/a

medium

Mismatch between store status in Alignment data and POS transaction activity

pos Same product lane: posKeywords: store, status, data

Study Incident →

01KJ088YT6CTT1FJHS3Z76S9XH

2/21/2026 | n/a

medium

Discrepancy between Alignment store status and POS transaction activity

pos Same product lane: posKeywords: store, status

Study Incident →

Module Content

Not Started

Key Takeaways

  • Monitor 115019671 fires.
  • Query store status changes:
  • Quantify impacted stores and status transitions.
  • Check transport and data dependencies:
  • MQTT connection failures (180553148)

Trigger

  • Monitor 115019671 fires.

Triage Steps

  1. Query store status changes:
service:parm-next-gen @event.action:store_status_changed env:prod*
  1. Quantify impacted stores and status transitions.
  2. Check transport and data dependencies:
  • MQTT connection failures (180553148)
  • Couchbase connectivity (65955587, 66043382)
  • Sync replication (109686411)
  1. Classify scope:
  • Single store
  • Regional cluster
  • Multi-brand widespread

Escalation

  • Olympus/PARM for transformation and store status issues.
  • SRE for MQTT, Couchbase, SyncGateway, or node-level infrastructure signals.
  • Brand operations for confirmed store-local outages.

Recovery Validation

  • Store online status stable.
  • No continued transformation errors.
  • Order flow to affected stores resumes.

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