Skillweave - Incident Learning Platform

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Key Takeaways

Store terminal sends status and transaction events
PARM transforms and validates payloads
MQTT and SyncGateway replicate state
Poseidon and downstream consumers process updates
Store state converges across operations views

Overview

POS training builds instincts for edge connectivity, replication failures, and infra-heavy incident correlation.

Traversal Stages

Store terminal sends status and transaction events
PARM transforms and validates payloads
MQTT and SyncGateway replicate state
Poseidon and downstream consumers process updates
Store state converges across operations views

Service Map Source

This map is derived from:

observability-audit/architecture/service-catalog.md
observability-audit/runbooks/by-scenario/store-offline.md
observability-audit/services/poseidon-pos.yaml

Critical POS Services

Service	Team	Tier	Incident Role
poseidon-pos	pos	2	register and order handling in store
parm-next-gen	olympus	2	order transformation and store status routing
olympus-mqtt	olympus	2	message transport to/from POS
olympus-dgs	olympus	2	POS management services
couchbase	sre	infra	data synchronization dependency

Key Dependencies

Dependency	Used By	Risk Type
MQTT brokers	poseidon/olympus	connection and event loss
Couchbase	poseidon ecosystem	replication and storage failures
SyncGateway	POS replication	delayed or missing store sync
Brand middleware	parm and brand-specific connectors	order transmission failure

Fast Impact Heuristics

Single-store issue is often local/store IT.
Multi-store regional issues often indicate network/middleware dependency.
Cross-brand POS degradation usually requires SRE and olympus engagement.

Monitor Index Source

Source: observability-audit/monitors/common-monitors.md.

P0/P1 Learning Monitors

Monitor ID	Name	Service	Team	Notes
115019671	PARM Store Status Change Rate	parm-next-gen	olympus	store offline and flapping analysis
132480908	PARM Order Transformation Failures	parm-next-gen	olympus	transmission failure to store systems
115808371	PARM Unable to Send Updates	parm-next-gen	olympus	status propagation degradation
180553148	MQTT Connection Failure Rate	poseidon-pos	pos/olympus	transport layer instability
109686411	Widespread SyncGateway Replication Errors	poseidon-pos	sre	distributed sync failure
65955587	Can't Connect to Couchbase	couchbase	sre	data layer outage
66043382	Couchbase Bucket Connections	couchbase	sre	connection stress indicator
213501682	Container Restarts	k8s	sre	infra instability impacting POS services

Alert-to-Runbook Mapping

Monitor ID	Primary Runbook
115019671	`runbooks/store-offline-parm.md`
132480908	`runbooks/parm-order-transformation.md`
109686411	`runbooks/parm-order-transformation.md`
180553148	`runbooks/store-offline-parm.md`

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Pos User Journey and Failure Transitions

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Learning Guidance

Discrepancy between Alignment store status and POS transaction activity

Mismatch between store status in Alignment data and POS transaction activity

Increased rate of stores marked OFFLINE in Olympus (possible connection instability)