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Commerce | Mock Investigation Lab

COM-LAB-03: Commerce Lab 03 Otp

Status: Not Started | Pass threshold: 82% | Points: 200

L4 50 min

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COM-LAB-02: Commerce Lab 02 Order Confirmation

Mock Investigation Lab

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Learning Guidance

Treat each choice as incident command behavior.

Objectives

  • separate otp send and verify failure streams
  • evaluate braze/switchboard path
  • check bot and rate-limit indicators
  • assess customer impact scope

Evidence To Capture

  • high abuse indicators or broad login impact
  • pass if diagnosis is structured and escalation is correct

Source Artifacts

Internal source references are available for maintainers but are not exposed in deployed environments.

Field Evidence

Real incidents related to what you're learning.

01KJ0QW6QHTRKDVKZ4B7V9T4HN

2/21/2026 | n/a

medium

Order deserialization failures detected in KFC digital ordering

**Problem**: Order deserialization failures detected in KFC digital ordering. The system recorded 2 failures for specific stores during the latest monitoring...

commerce Same product lane: commerceKeywords: impactRoot cause (process) aligns with L4 focus

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01KJ0E2MDGTCFXTQ6CENXKDRKB

2/21/2026 | n/a

high

Kiosk orders at V000005 spectro site not reaching KDS pack monitors due to unable to poll errors

commerce Same product lane: commerce

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01KJ0N8QJK4H0RH7NX060HK4XG

2/21/2026 | n/a

medium

Lower than expected payment authorization attempts by tender type for ph_mx

• Org: ph_mx • Env: • Service: payment-dgs • TenderType: **Key Information** • Payment authorization attempts are lower than usual. • This anomaly tracks pay...

commerce Same product lane: commerceKeywords: auth, query

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Mock Investigation Lab

# Commerce Lab 03: OTP Failure Investigation ## Task Determine whether the spike is operational auth failure, vendor dispatch failure, or abuse-driven. ## Evidence Required - Send vs verify failure counts - Organization impact breakdown - Abuse indicator query output - Routing and escalation decision