Coach | Mock Investigation Lab

COA-LAB-03: Coach Lab 03 Customer Reported

Status: Not Started | Pass threshold: 82% | Points: 200

L4 50 min

Best score

Attempts

Pass rate

Passed

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COA-LAB-02: Coach Lab 02 Bridge Coordination

Mock Investigation Lab

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Coach Service Topology

Reading Module

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Coach Cross-Service Decision Drill

Skill Check Quiz

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Learning Guidance

Treat each choice as incident command behavior.

Objectives

construct affected cohort segmentation
map likely service domains
trigger coordinated telemetry checks

Evidence To Capture

high-confidence systemic pattern with rising report volume
pass if contractor can justify action under partial telemetry

Source Artifacts

Internal source references are available for maintainers but are not exposed in deployed environments.

Field Evidence

Real incidents related to what you're learning.

01KJ07RGM3D7Q7W8QQYZRXDW2E

2/21/2026 | n/a

medium

Stores not appearing for ROCC Audits in Byte Coach Tool

Some stores that are open in SSAM are not appearing in the Byte Coach Tool for ROCC Audits, as reported by a user accessing the Restaurant Hub application.

coach Same product lane: coachKeywords: coach, reported

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01KHY96TJYYRW11V0Z9RQJHAYY

2/20/2026 | n/a

medium

Unable to enter QR code to launch Best Voices Survey in Micro App

Users are unable to enter the QR code to launch the Best Voices Survey within the best voices micro app of Byte Coach.

coach Same product lane: coachKeywords: coach

Study Incident →

01KJ0QW6QHTRKDVKZ4B7V9T4HN

2/21/2026 | n/a

medium

Order deserialization failures detected in KFC digital ordering

**Problem**: Order deserialization failures detected in KFC digital ordering. The system recorded 2 failures for specific stores during the latest monitoring...

commerce Root cause (process) aligns with L4 focus

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Mock Investigation Lab

# Coach Lab 03: Customer-Reported Degradation ## Evidence Required - Cohort segmentation - Domain mapping rationale - Escalation packet with confidence statement