Coach | Mock Investigation Lab

COA-LAB-01: Coach Lab 01 Reactive Intake

Status: Not Started | Pass threshold: 74% | Points: 170

L2 30 min

Best score

Attempts

Pass rate

Passed

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Coach Service Topology

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COA-LAB-02: Coach Lab 02 Bridge Coordination

Mock Investigation Lab

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Learning Guidance

Treat each choice as incident command behavior.

Objectives

capture and cluster reports
map symptoms to product ownership candidates
cross-check active monitors

Evidence To Capture

expanding customer impact or no owner after 10 minutes
pass if intake packet quality enables immediate next action

Source Artifacts

Internal source references are available for maintainers but are not exposed in deployed environments.

Field Evidence

Real incidents related to what you're learning.

01KHY96TJYYRW11V0Z9RQJHAYY

2/20/2026 | n/a

medium

Unable to enter QR code to launch Best Voices Survey in Micro App

Users are unable to enter the QR code to launch the Best Voices Survey within the best voices micro app of Byte Coach.

coach Same product lane: coachKeywords: coachRoot cause (application) aligns with L2 focus

Study Incident →

01KJ07RGM3D7Q7W8QQYZRXDW2E

2/21/2026 | n/a

medium

Stores not appearing for ROCC Audits in Byte Coach Tool

Some stores that are open in SSAM are not appearing in the Byte Coach Tool for ROCC Audits, as reported by a user accessing the Restaurant Hub application.

coach Same product lane: coachKeywords: coach

Study Incident →

01KHY3ZT22G0S6EV1D4S8AVBHY

2/20/2026 | n/a

medium

Incorrect Champs ID for KFC 147 and KFC137 in reporting

An error with the CHAMPS ID has been reported for KFC stores 147 and 137 in reporting, specifically affecting the Domo Reports - Aggregator Data application ...

shared Keywords: summaryRoot cause (data) aligns with L2 focus

Study Incident →

Mock Investigation Lab

# Coach Lab 01: Reactive Intake ## Evidence Required - Clustered intake summary - Ownership hypothesis table - Escalation recommendation and confidence